CHUKWUEMEKA O., Onyeagwara; I. NJELITA, Chukwudi. Examining the Influence of Physical Facilities, Customer Complaint Handling and E-service on Customer Switching Intention. Daengku: Journal of Humanities and Social Sciences Innovation, [S. l.], v. 2, n. 1, p. 54–67, 2022. DOI: 10.35877/454RI.daengku730. Disponível em: https://jurnal.ahmar.id/index.php/daengku/article/view/730. Acesso em: 18 apr. 2026.