Stakeholder Dialogue in PT Telkom Indonesia's Corporate Social Responsibility Program
(Case Study on Telkom Regional 3 West Java's MSME Development Activities)
DOI:
https://doi.org/10.35877/454RI.daengku3027Keywords:
CSR, Stakeholder Dialogue, MSMEsAbstract
Stakeholder dialogue is an important element because it allows constructive participation with parties involved in Corporate Social Responsibility. PT Telkom Indonesia, which runs a Micro, Small and Medium Enterprises development program as CSR, builds dialogue with business actors to jointly make the program a success. This study starts from problems that need to be communicated between the two parties, such as conveying complaints and aspirations. Thus, this study aims to examine stakeholder dialogue in MSME development as a CSR activity of Telkom Indonesia. This study uses a qualitative approach with a case study method. The results of the study show that stakeholder dialogue is carried out both internally and externally. The stakeholder dialogue that occurs is in the form of interaction through social media channels for coordination, as well as conducting company visits to fostered partners offline. In addition, dialogue occurs in monitoring and evaluation activities where the company discusses feedback provided by fostered partners as external parties.
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Amaeshi, K., & Adegbite, E. (2016). Corporate social responsibility in SMEs: a shift from philanthropy to institutional works? In Journal of Business Ethics (Vol. 138, Issue 2). https://ssrn.com/abstract=3512778
Andersen, S. E., & Høvring, C. M. (2020). CSR stakeholder dialogue in disguise: Hypocrisy in story performances. Journal of Business Research, 114, 421–435. https://doi.org/10.1016/j.jbusres.2019.08.030
Awa, H. O., Etim, W., & Ogbonda, E. (2024). Stakeholders, stakeholder theory and Corporate Social Responsibility (CSR). International Journal of Corporate Social Responsibility, 9(1). https://doi.org/10.1186/s40991-024-00094-y
Babiak, K., & Kihl, L. A. (2018). A Case Study of Stakeholder Dialogue in Professional Sport: An Example of CSR Engagement. Business and Society Review, 123(1), 119–149. https://doi.org/10.1111/basr.12137
Barrio-Fraile, E., & Enrique-Jiménez, A. M. (2021). The strategic value of corporate social responsibility (CSR): The present and future of its management. Profesional de La Informacion, 30(3). https://doi.org/10.3145/EPI.2021.MAY.12
Ferri, L. M., Pedrini, M., & Minciullo, M. (2022). Corporate social responsibility and stakeholder dialogue under institutional voids: decoupling the role of corporate motives, ethics, and resources. Journal of Management and Governance, 26(1), 159–188. https://doi.org/10.1007/s10997-021-09598-2
García-Sánchez, I. M., Aibar-Guzmán, C., Núñez-Torrado, M., & Aibar-Guzmán, B. (2022). Are institutional investors “in love” with the sustainable development goals? Understanding the idyll in the case of governments and pension funds. Sustainable Development, 30(5), 1099–1116. https://doi.org/10.1002/sd.2305
García-Sánchez, I. M., Aibar-Guzmán, C., Serrano-Valdecillos, C., & Aibar-Guzmán, B. (2022). Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies. Sustainability (Switzerland), 14(3). https://doi.org/10.3390/su14031913
Gualtieri, G., & Lurati, F. (2024). Being Responsible in a Polarized World: From Dialogical to Partisan CSR. Management Communication Quarterly. https://doi.org/10.1177/08933189241254096
Haryoko, S., Bahartiar, & Arwadi, F. (2020). Analisis Data Penelitian Kualitatif (Konsep, Teknik, & Prosedur Analisis).
Hermawan, S., & Amirullah. (2021). Metode Penelitian Bisnis: Pendekatan Kuantitatif & Kualitatif. Media Nusa Creative.
Hetze, K., Bögel, P. M., Emde, A., Bekmeier-Feuerhahn, S., & Glock, Y. (2019). Online stakeholder dialogue: quo vadis? – An empirical analysis in German-speaking countries. Corporate Communications, 24(2), 248–268. https://doi.org/10.1108/CCIJ-01-2018-0012
Khalid, M., Abas, M., Aizan Yahaya, R., She, M., & Din, F. (2019). Digital Literacy and its Relationship with Employee Performance in the 4IR. In Journal of International Business, Economics and Entrepreneurship (Vol. 4, Issue 2).
Komara, E., Syaodih, E., & Andriani, R. (2022). Metode Penelitian Kualitatif dan Kuantitatif. PT Refika Aditama.
Monfort, A., Villagra, N., & López-Vázquez, B. (2019). Exploring stakeholders’ dialogue and corporate social responsibility (CSR) on twitter. Profesional de La Informacion, 28(5). https://doi.org/10.3145/epi.2019.sep.13
Murdiyanto, E. (2020). Metode Penelitian Kualitatif. Lembaga Penelitian dan Pengabdian Masyarakat UPN “Veteran” Yogyakarta Press.
Parwanto, D., & Basuki, A. (2024, March 21). Boyong 4 penghargaan, Telkom Juga Raih Pemberdayaan UKM. Www.Rri.Co.Id.
Reid, A., Ringel, E., & Pendleton, S. M. (2024). Transparency reports as CSR reports: motives, stakeholders, and strategies. Social Responsibility Journal, 20(1), 81–107. https://doi.org/10.1108/SRJ-03-2023-0134
Rodrigo, P., & Duran, I. J. (2021). Why does context really matter? Understanding companies’ dialogue with fringe communities. Sustainability (Switzerland), 13(2), 1–26. https://doi.org/10.3390/su13020999
Sidiq, U., & Choiri, M. (2019). Metode Penelitian Kualitatif di Bidang Pendidikan (A. Mujahidin, Ed.). CV. Nata Karya.
Stella Emeka-Okoli, Tochukwu Chinwuba Nwankwo, Christiana Adanma Otonnah, & Ekene Ezinwa Nwankwo. (2024). Communication strategies for effective CSR and stakeholder engagement in the oil & gas industry: A conceptual analysis. World Journal of Advanced Research and Reviews, 21(3), 091–099. https://doi.org/10.30574/wjarr.2024.21.3.0663
Telkom.co.id. (n.d.).
Wahyuni, S. (2023). Riset Kualitatif: Strategi dan Contoh Praktis (R. A. Nugroho, Ed.). Penerbit Buku Kompas.
Wiwitan, T., Yulianita, N., & Novita, S. (2022). MODEL DIALOGIS DALAM KOMUNIKASI PELAYANAN PERGURUAN TINGGI SWASTA DI MASA PANDEMI COVID-19. Desember, 6(2), 175–182.
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Published
2024-12-31
How to Cite
Firdaus, I. A., & Mukhlisiana, L. (2024). Stakeholder Dialogue in PT Telkom Indonesia’s Corporate Social Responsibility Program: (Case Study on Telkom Regional 3 West Java’s MSME Development Activities). Daengku: Journal of Humanities and Social Sciences Innovation, 4(6), 968–976. https://doi.org/10.35877/454RI.daengku3027
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